Step-by-Step Damage Claim Process: 1. Document everything — Photos, videos, timestamps (do this during checkout inspection) 2. Contact the guest first — Through Airbnb messaging, explain what was found and request compensation 3. Open a Resolution Center case — If the guest doesn't respond or refuses, escalate within 14 days of checkout 4. Submit evidence — Photos of damage, original photos showing condition before, receipts for repair/replacement 5. Airbnb mediates — They review evidence and make a decision

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